Advertising & Marketing, Technology
December 1, 2021
Via: CMSWireCustomer experience is critical to business success. CX drives over two-thirds of customer loyalty, outperforming brand and price combined. Delivering an easy and convenient interaction experience creates a good impression, but not one that lasts, according to Gartner in a […]
February 11, 2020
Via: CMSWireWhile companies may have a customer experience strategy in place, it won’t count for much if people throughout the organization don’t adhere to the plan. We asked some experts how companies can ensure their CX strategy is followed. CX Governance […]
April 12, 2024
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