October 8, 2015
Via: itCuratedOmnichannel is a hot topic that’s getting a lot of attention these days from brands worldwide. And why not? Buying has changed since the dawn of the omnichannel shopper. Today, it can take months for someone to decide to buy, […]
September 14, 2015
Via: itCuratedCulturally we are conditioned to look for a SINGLE reason, element or root cause to solve any problem. Remember Curly’s “One Thing” in the City Slickers movie? Well, this concept of singularity does not work in customer experience management (CEM) […]
September 7, 2015
Via: itCuratedCustomer experiences are one of the most complex challenges marketers face today. Consumers are constantly streaming data about their wants, needs, and preferences with every interaction they have with brands. And in return they expect companies to provide relevant and […]
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