November 6, 2023
Via: Social Media TodayYouTube’s taking its next steps into generative AI, with a new test of topic summaries for comments, providing an alternative means to engage with viewers on different subjects, as well as its own conversational AI tool, which will enable you […]
Advertising & Marketing, Technology
February 21, 2023
Via: CMSWireIn a world where customer experience (CX) is increasingly important, CX professionals need to stay ahead of the curve. That’s where ChatGPT comes in. This cutting-edge generative artificial intelligence (AI) has the potential to change the way CX leaders do […]
December 10, 2019
Via: CMSWireFrom purchasing a product to resolving support issues, today’s consumers want instant gratification. For support organizations, that means making it as quick and easy as possible for customers to find answers and resolve issues — whether they’re calling your support […]
October 22, 2019
Via: Get ElasticCustomer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. A mere increase of 5% […]
Advertising & Marketing, Technology
May 3, 2018
Via: CMSWireWhen interviewing potential new employees, you appraise them on multiple levels. Like how they present themselves, what they wear, how they speak and what they say. You ask yourself, “Can I work with this person?” Or more importantly, “Do I […]
March 7, 2018
Via: CMSWireSome of your customers prefer to work with chatbots as they connect with you, according to Inbenta’s Chatbot Consumer and Business Survey. Their data shows that 50 percent of consumers prefer chatbots when shopping online, rather than calling support. And […]
Advertising & Marketing, Technology
January 2, 2018
Via: MSWireChatbots have become what apps once were: shiny new must-have items that retailers and businesses are lining up to deploy. But when you start using any new media, be it an app, a website or a chatbot, you have to […]
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