Tag: Chatbot


Creating Seamless, Personalized Self-Service Experiences With AI

December 10, 2019

Via: CMSWire

From purchasing a product to resolving support issues, today’s consumers want instant gratification. For support organizations, that means making it as quick and easy as possible for customers to find answers and resolve issues — whether they’re calling your support […]

Mobile Commerce

The chatbot impact on ecommerce

October 22, 2019

Via: Get Elastic

Customer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. A mere increase of 5% […]

Advertising & Marketing, Technology

8 Considerations When Branding Your Chatbot

May 3, 2018

Via: CMSWire

When interviewing potential new employees, you appraise them on multiple levels. Like how they present themselves, what they wear, how they speak and what they say. You ask yourself, “Can I work with this person?” Or more importantly, “Do I […]

Platforms, Technology

8 Ways to Measure Chatbot Program Success

March 7, 2018

Via: CMSWire

Some of your customers prefer to work with chatbots as they connect with you, according to Inbenta’s Chatbot Consumer and Business Survey. Their data shows that 50 percent of consumers prefer chatbots when shopping online, rather than calling support. And […]

Advertising & Marketing, Technology

Google Chatbase Ushers in the Rise of Chatbot Analytics

January 2, 2018

Via: MSWire

Chatbots have become what apps once were: shiny new must-have items that retailers and businesses are lining up to deploy. But when you start using any new media, be it an app, a website or a chatbot, you have to […]