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Tag: Chatbot Consumer

8 Ways to Measure Chatbot Program Success

Platforms, Technology

8 Ways to Measure Chatbot Program Success

March 7, 2018

Via: CMSWire

Some of your customers prefer to work with chatbots as they connect with you, according to Inbenta’s Chatbot Consumer and Business Survey. Their data shows that 50 percent of consumers prefer chatbots when shopping online, rather than calling support. And […]