Tag: Automated Customer Engagement

Advertising & Marketing, Technology

AI, Chatbots and Designing the Next Generation of Automated Customer Engagement

March 21, 2018

Via: Brian Solis

No matter how much sweetness or spin you add to it, early incarnations of AI-powered chatbots are the call centers of this generation. They’re cool. They’re scalable. They’re relatively inexpensive compared to human agents. Yes, chatbots scale engagement through new, […]