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How big retailers are battling the last-mile delivery squeeze

June 11, 2024

Squeezed between rising logistics costs and consumers who have come to expect products at the click of a button, retailers are relying on price increases, customer experience differentiators and tech improvements to keep profits up, retailers said at an industry conference this week.

Passing some costs to consumers through subscription programs, along with the incorporation of artificial intelligence and predictive technologies can help companies maximize revenue from delivery channels, executives said. Similar to Amazon Prime, subscription programs allow customers to get free shipping in exchange for regular membership fees.

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