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Why You Need to Combine Digital Transformation and Customer Experience

November 12, 2019

Via: CMSWire

Reimagining customer experience (CX) to meet the changing needs of that demanding audience is a primary driver for today’s organizations to embark on digital transformation (DT) projects. However, it’s crucial to the success of CX and DT endeavors that your reinvention work addresses not only customer-facing front-end processes but also includes transforming back-end processes such as order management and inventory management.

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