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How to Keep Your Customer Experience Job

February 13, 2020

Via: CMSWire

Forrester recently predicted as many as one quarter of CX professionals could lose their jobs in the next year.

“We expect that financial services industries will be hardest hit by CX job elimination, especially in retail banking and investment firms. This dynamic will also be important in B2B firms, where executive teams tend to be even more skeptical about the business impact of CX relative to other factors such as price and contractual lock-in,” wrote Harley Manning, Forrester vice president and research director.

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