The lure of technology is its promise to make everything in our lives better. But for small and midsize businesses, digital adoption can be a double-edged sword. Customers expect ease and convenience, and employees wish they had the most useful tools to do their jobs. Yet, adopting new technology can be daunting with concerns about learning curves, wasted time, additional costs, and optimized use.
However, a recent IDC survey, “Thriving in the Digital Economy: How small and midsize enterprises are adapting to digital transformation,” commissioned by SAP, revealed that a considerable number of small and midsize businesses are realizing benefits from digital transformation:
