Microsoft debuted commerce solutions for its Dynamics 365 suite to “transform the retail experience.” Microsoft introduced the solutions — Dynamics 365 Commerce and Dynamics 365 Connected Store — to press and analysts last week in San Francisco. The Dynamics 365 suite includes CRM and ERP applications.
Microsoft officials said in a press release the Dynamics 365 Commerce application is an omnichannel solution for retail that “unifies back office, in-store, call center and digital experiences.” It includes collaboration and productivity solutions that are designed to aid retail employees with customer service and will also leverage intelligent systems to provide insights for decision-making and personalization.
