In the wake of the COVID-19 lockdown, many organizations are looking to technology to find a solution to the problems of remote working and even diminished staff numbers as the economic fallout from the crisis kicks-in. Automation, or Robotic Process Automation (RPA), though, is not something that can be simply plugged into existing systems with the expectation that it will behave the way organizations need it to behave.
There are many things to consider before automating processes especially in situations where operations need to change and adapt to market conditions quickly. So, what do companies need to think about before investing?
