Top
image credit: pexels

Is Experience Management Exclusive To Consumers?

December 23, 2019

Category:

We live a world shaped by experiences. Our experiences with the things we buy and consume determine the actions we take and the products we use. Consciously or otherwise, we share our experiences with our friends, colleagues, and families. This exponentially propagated knowledge paves the road to better practices in a closed-loop feedback process.

While our experiences at the receiving end help companies improve their products and services, we might be understating other areas in experience management (XM). One such field is supply chain management.

Read More on DigitalistMag