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Is artificial intelligence the future of customer service?

December 9, 2016

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Dealing with customer service sucks – it is the bane of our existence as consumers.

Once you’ve searched the site to find the right number –  which feels purposefully hidden to discourage you from calling – you then talk to a robot that completely fails to understand what you’re saying (I said BILLING not Bill Clinton!).  And let’s not even discuss the hold music…

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