Robots are still too impersonal, unsympathetic and clumsy for use when human interaction is required, particularly in the case of customers. While this may change, for now, physical robots are best suited in B2B environments.
There are many commercial robots available today, the Roomba being a good example. Examples like that, however, don’t require human interaction when in use. Today’s commercial robots are mostly machines that cover tedious household chores — something that robots do very well.
