Top

Category: Tech News


Tech News

Are Robots Ready for Prime Time?

December 13, 2019

Via: CMSWire

Robots are still too impersonal, unsympathetic and clumsy for use when human interaction is required, particularly in the case of customers. While this may change, for now, physical robots are best suited in B2B environments. There are many commercial robots […]


Tech News

AT&T starts actual 5G rollout in ten markets — but without mmWave

December 13, 2019

Via: Apple Insider

Just as the carrier previously teased in November, AT&T launched its genuine 5G network in the United States on Friday. The initial wave, consisting of ten markets, is said to provide 5G coverage to “millions of consumers and businesses,” with […]


Tech News

Top Customer Experience Acquisitions of 2019

December 11, 2019

Via: CMSWire

Customer experience has become a competitive differentiator in the enterprise and it is a top line agenda item for many organizations. This is evident in the amount of customer experience technology acquisitions that took place throughout the last year. And […]


Tech News

Ecommerce 2020: Enabling new business models with IoT

December 11, 2019

Via: Get Elastic

IDC predicts that revenue from the Internet of Things (IoT) is expected to surpass $1 trillion USD by 2022 with the majority of the revenue coming from industrial IoT including smart buildings, smart utilities, smart cities, smart manufacturing, smart retail […]


Tech News

Creating Seamless, Personalized Self-Service Experiences With AI

December 10, 2019

Via: CMSWire

From purchasing a product to resolving support issues, today’s consumers want instant gratification. For support organizations, that means making it as quick and easy as possible for customers to find answers and resolve issues — whether they’re calling your support […]


Computer, Products, Tech News

Apple gets FCC approval for Mac Pro tower, and rack-mount version

December 9, 2019

Via: Apple Insider

Initially revealed at WWDC 2019 alongside the new Mac Pro for conventional usage at a desk, little has been heard about the version that is intended to be mounted in a rack and used as a server. However, FCC regulatory […]


Tech News

Nokia’s first branded smart TV just made its debut

December 6, 2019

Via: The Verge

When the brand “Nokia” is mentioned, most of us immediately think “phone.” This is pretty much what it is known for. However, it looks like the company is branching out — or, at least, it’s licensing its name to third-party […]


Mobile, Products, Tech News

Four 5G ‘iPhone 12’ models in 2020, ‘iPhone SE 2 Plus’ in 2021 coming says Ming-Chi Kuo

December 5, 2019

Via: Apple Insider

In a research note seen by AppleInsider, TF Securities’ Ming-Chi Kuo says that “5G support will be the most critical technology upgrade for new 2H20 iPhone models.” He predicts that all of the “iPhone 12” models in the fall of […]


Tech News

How AI Is Powering the Next Generation of Support Agents

November 25, 2019

Via: CMSWire

Over the years, the role of the customer support agent has evolved from simply handling customer inquiries to building customer relationships and growing the business. According to the Salesforce State of Service Report, 71 percent of agents see their role […]


Tech News

Russia to ban iPhones and all devices not pre-loaded with local apps

November 22, 2019

Via: Apple Insider

Russia’s lower house of parliament has passed legislation that will make it mandatory for devices such as Apple’s iPhone that feature apps to include pre-loaded Russian-made ones. It does not dictate that other apps, such as the manufacturer’s own, cannot […]