Category: Tech News

December 13, 2019

Robots are still too impersonal, unsympathetic and clumsy for use when human interaction is required, particularly in the case of customers. While this may change, for now, physical robots are best suited in B2B environments. There are many commercial robots […]

December 13, 2019

Just as the carrier previously teased in November, AT&T launched its genuine 5G network in the United States on Friday. The initial wave, consisting of ten markets, is said to provide 5G coverage to “millions of consumers and businesses,” with […]

December 11, 2019

Customer experience has become a competitive differentiator in the enterprise and it is a top line agenda item for many organizations. This is evident in the amount of customer experience technology acquisitions that took place throughout the last year. And […]

December 11, 2019

IDC predicts that revenue from the Internet of Things (IoT) is expected to surpass $1 trillion USD by 2022 with the majority of the revenue coming from industrial IoT including smart buildings, smart utilities, smart cities, smart manufacturing, smart retail […]

December 10, 2019

From purchasing a product to resolving support issues, today’s consumers want instant gratification. For support organizations, that means making it as quick and easy as possible for customers to find answers and resolve issues — whether they’re calling your support […]

December 9, 2019

Initially revealed at WWDC 2019 alongside the new Mac Pro for conventional usage at a desk, little has been heard about the version that is intended to be mounted in a rack and used as a server. However, FCC regulatory […]

December 6, 2019

When the brand “Nokia” is mentioned, most of us immediately think “phone.” This is pretty much what it is known for. However, it looks like the company is branching out — or, at least, it’s licensing its name to third-party […]

December 5, 2019

In a research note seen by AppleInsider, TF Securities’ Ming-Chi Kuo says that “5G support will be the most critical technology upgrade for new 2H20 iPhone models.” He predicts that all of the “iPhone 12” models in the fall of […]

November 25, 2019

Over the years, the role of the customer support agent has evolved from simply handling customer inquiries to building customer relationships and growing the business. According to the Salesforce State of Service Report, 71 percent of agents see their role […]

November 22, 2019

Russia’s lower house of parliament has passed legislation that will make it mandatory for devices such as Apple’s iPhone that feature apps to include pre-loaded Russian-made ones. It does not dictate that other apps, such as the manufacturer’s own, cannot […]