Category: Reviews

October 16, 2020

Customer experience practitioners can choose from a wide variety of key performance indicators to determine the success (or lack thereof) of their efforts. So how can they determine which of these measurements are the most useful for their business? Define […]

October 15, 2020

Voice of Customer (VoC) programs have been shown to improve the customer journey when brands use VoC metrics to obtain actionable insights, but only when those insights are used to make positive changes to a product, service, or business. Yet […]

August 28, 2020

What’s the point of creating content if no one sees it? There isn’t one. That’s why promoting and distributing content is equally as important as writing it. Without a solid promotional strategy, even the most original and compelling piece of […]

June 10, 2020

Apple on Wednesday became the first publicly traded U.S. company to hit a $1.5 trillion market capitalization, with shares of AAPL trading at $352.84 by the end of the day. The Cupertino tech giant’s valuation crossed the threshold during the […]

June 8, 2020

In the wake of the COVID-19 lockdown, many organizations are looking to technology to find a solution to the problems of remote working and even diminished staff numbers as the economic fallout from the crisis kicks-in. Automation, or Robotic Process […]

June 3, 2020

The COVID-19 pandemic has caused sharp drops in sales and revenues for many companies, resulting in layoffs and other cost-cutting measures, including reductions to customer experience (CX) budgets. While the most common recommendation is to demonstrate the value of CX […]

May 26, 2020

Apple has revealed it will be reopening more of its retail outlets in the United States this week, with the latest wave of Apple Store openings anticipated to include around 100 locations across the country. Announced on Tuesday, Apple confirmed […]

May 23, 2020

The Coronavirus pandemic has created some unusual times and as we know unusual times call for extraordinary measures. As search and social giants are providing special measures, this article takes a look at what Twitter has done to support people […]

May 18, 2020

It is true that the U.S. economy never has faced the challenges it faces now, but the implications for e-commerce and direct-to-consumers’ fulfillment functions are particularly significant. This is clearly demonstrated by the federal government’s determination that companies that ship […]

May 12, 2020

When your organization is venturing into new and uncharted ecommerce territory, it’s nice to have some guidance or insights into what to expect and more importantly what NOT to do. Thanks to her years of experience and learnings implementing several […]