Category: Reviews

March 16, 2020

It’s no secret that e-commerce is transforming the retail landscape as consumer preferences lean towards more digital, convenient ways of shopping. Some stores have closed, and some brands have disappeared – but the retail industry is far from experiencing the […]

March 13, 2020

2020 marks the beginning of the first comprehensive data privacy legislation in the US, the California Consumer Privacy Act. (CCPA). In 2018, California legislators passed a new set of laws designed to implement regulations on how an organization collects, stores […]

March 11, 2020

The voice of the customer is a key driving factor for many companies, leaders, and brand or product managers. Albeit customers are willing to pay more for products with full visibility into the supply chain and sustainable procurement, companies struggle […]

March 9, 2020

With customer experience (CX) becoming an integral part of doing business today, CXOs across industries are working feverishly to delight consumers along each step of the buyer journey. At a high level, ensuring a positive CX means eliminating the friction […]

March 6, 2020

eBay is escalating its fight against online price gouging during the coronavirus outbreak with a new outright ban on all sales of face masks, hand sanitizer, and disinfectant wipes. The new policy, outlined in a notice to sellers posted Friday, […]

February 28, 2020

According to the PwC report, “Experience is Everything: Here’s How to Get It Right,” companies may tout the new technology they’re using to improve CX, but they haven’t focused on — or invested in — the aspects of customer experience […]

February 21, 2020

Shortcomings in organizational culture are one of the main impediments to company success in the digital age, according to a recent McKinsey survey of global executives. The survey highlighted three digital-culture deficiencies: functional and departmental silos, a fear of taking […]

February 18, 2020

Creating and selling digital products is one of the best ways to monetize a website. Over two billion people are expected to buy digital products in 2020, which indicates huge opportunities for businesses. With more and more people buying online, […]

February 17, 2020

Whenever I talk to customers who decide to embark on a risk-management project, wherever they are in the world, one question always kick-starts the conversation: So, where do I start? As a matter of fact, when writing this post, I […]

February 13, 2020

Forrester recently predicted as many as one quarter of CX professionals could lose their jobs in the next year. “We expect that financial services industries will be hardest hit by CX job elimination, especially in retail banking and investment firms. […]