Category: Reviews

March 15, 2019

Two tools in the customer experience professional’s arsenal include Voice of the Customer (VoC) functions and customer data platforms (CDP), which according to the CDP Institute is an industry that will be worth $3.3 billion by 2023. The intersection of […]

March 5, 2019

‘Satisfaction’ and ‘happiness’ are the two critical factors that keep customers loyal to any brand and should be a be driving factors of your customer experience strategy. People always prefer a brand that keeps them happy and satisfied. Happiness can […]

February 27, 2019

Im writing this for the year 2024. For the time when we’ll all know whether foldable phones were a mere fad or — more likely, in my opinion — they turned out to be the future of mobile computing. Whatever […]

February 14, 2019

In case the stories of closing malls and empty storefronts haven’t caught your attention, shopping has changed. With an ever-growing focus on customer experience, old models upend the established process, bringing consumers and companies together like never before. Think Warby […]

February 12, 2019

Johnstone Supply, a Portland, OR-based HVACR resource and supplier for contractors of all sizes, prides itself on having the “largest selection of genuine OEM parts in the industry, with replacements for nearly every major brand”. Along with its broad product […]

February 8, 2019

Until recently, becoming a subscription provider was a big and expensive task. To get into the game, a vendor needed to build a subscription business model right next to its traditional businesses, so to speak, which typically involved building an […]

February 7, 2019

Audio-Technica’s two TW models are fundamentally different, and I happen to really enjoy listening to one of them. But both have significant failings that limit their appeal, with two of those downsides shared by the two models. Pain point number […]

February 6, 2019

Internet of Things (IoT) is not a new solution nor a trendy buzzword. In fact, IoT has been around for decades. From oil and gas pipelines to manufacturing lines to hydroelectric dams, we have billions of sensors around the world […]

February 6, 2019

In order to grow and scale your e-commerce business, digital tools are a must: marketing tools for helping you acquire more customers, analytics tools for understanding your audience and improving your strategy, competitor research tools for understanding your competitors and […]

February 5, 2019

Apple’s Safari browser will soon stop websites from using your phone’s motion data by default, potentially breaking web-based AR and VR experiences that rely on this functionality, reports DigiDay. With iOS 12.2, the company is introducing a new privacy setting […]