Category: Reviews

May 14, 2019

In a time where news about crises in a business spread like viruses do, and the tipping point of issues is basically under one hour, effective brand reputation management can help protect companies. Today, brand reputation management is more important […]

May 6, 2019

Taking place from June 3, WWDC is usually Apple’s venue to showcase the additions and alterations it will be making to its main operating systems for a future release. The milestone versions of the operating systems all typically introduce many […]

May 3, 2019

There’s nothing about HP’s 2019 Chromebook 14 that’s flashy or makes it stand out among the field of inexpensive Chromebooks. It’s a hefty, plasticy laptop that, at $329 as reviewed, will appeal to schools and other use cases where the […]

April 26, 2019

Want a shirt you saw someone wearing on social media? Bingo! It’s yours. Realize you are running out of coffee filters? You yell out an order to Alexa and voila! They are en route. There is name for this type […]

March 26, 2019

Apple TV Remote version 2.2 is light on feature additions, but the update does include a rare icon change that more accurately reflects the software’s capabilities. Taking the place of Apple TV Remote’s old iconography — a black box with […]

March 15, 2019

Two tools in the customer experience professional’s arsenal include Voice of the Customer (VoC) functions and customer data platforms (CDP), which according to the CDP Institute is an industry that will be worth $3.3 billion by 2023. The intersection of […]

March 5, 2019

‘Satisfaction’ and ‘happiness’ are the two critical factors that keep customers loyal to any brand and should be a be driving factors of your customer experience strategy. People always prefer a brand that keeps them happy and satisfied. Happiness can […]

February 27, 2019

Im writing this for the year 2024. For the time when we’ll all know whether foldable phones were a mere fad or — more likely, in my opinion — they turned out to be the future of mobile computing. Whatever […]

February 14, 2019

In case the stories of closing malls and empty storefronts haven’t caught your attention, shopping has changed. With an ever-growing focus on customer experience, old models upend the established process, bringing consumers and companies together like never before. Think Warby […]

February 12, 2019

Johnstone Supply, a Portland, OR-based HVACR resource and supplier for contractors of all sizes, prides itself on having the “largest selection of genuine OEM parts in the industry, with replacements for nearly every major brand”. Along with its broad product […]