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B2B payments can be a pain. Here’s why 2022 might be the year that changes.

January 18, 2022


For all of the payments innovation that’s occurred on the consumer side, advancements within the business-to-business payments space have been far slower to arrive.

Enter the COVID-19 pandemic. Certain pain points have persisted for years, but recognition of how to address them “dramatically increased during the pandemic,” said Steve Murphy, director of consulting firm Mercator Advisory Group’s commercial and enterprise payments advisory service.

The pandemic “created this fast-forward motion,” forcing greater reliance on technology when businesses found themselves without access to their mail during lockdowns, or workforces became distributed, said Erika Baumann, director of commercial banking and payments at research firm Aite-Novarica Group.

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