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The Value of Site Search to Your Customer Experience Analytics

December 5, 2022

Via: CMSWire
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Google Analytics (GA) may be introducing a lot of changes to the analytics workflow with GA4, but one kind of workflow that marketers can steadily rely upon is site search. I covered the site search feature in Google Analytics back in 2015. Site search remains one of the most valuable analyses for marketers who are responsible for a wide portfolio of products and services.

A Query by Any Other Name

Site search is when a customer types or speaks a query for the text box at the top of the page. The query returns a set of pages from within the site relevant to the query.

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