Artificial Intelligence is being used for a myriad of tasks today, including customer self-service bots, employee HR portals, virtual assistants, companion chatbots and robots, predictive analytics, and many other applications. This article will look at the ways that AI is being used to help protect customer privacy.
Consumers Are Concerned About Data Privacy
Many countries and states are passing, or have already passed, consumer data privacy legislation such as the GDPR, the CCPA, and the ePD. With vast amounts of personal data being accumulated across multiple devices on a daily basis, consumers have a right to know how their personal data is being collected, how it is being used, and how long it will be kept.
