Customer engagement in ecommerce is paramount to success and must be a constant priority for your company
If your company isn’t hitting its sales targets, there could be a number of reasons responsible for these shortcomings.
However, all too often, companies aren’t profiting as much as they should because they’re not engaging customers as much as they should. This is an especially prevalent problem in ecommerce. Without any face-to-face opportunities, far too many companies are dropping the ball when it comes to customer engagement.