Fintech companies are using chatbots and virtual assistants to provide personalized and interactive financial guidance to customers, helping them make better financial decisions and improve their financial literacy. These AI-powered platforms, merging technology with the human touch, are increasingly becoming the cornerstone of customer interaction in the financial sector.
“AI holds tremendous promise to impact — and improve — the life of financial services customers, and with ChatGPT propelling itself to the front page of publications, it may seem preordained that our interactions of the future will be predominantly managed by chatbots and virtual assistance,” said Slaven Bilac, Agent IQ CEO and co-founder.
Below are five ways financial institutions use chatbots and virtual assistants to offer customers improved CX.
